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Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund only. Please see below for more information on our return policy.
RETURNS
All returns must be postmarked within twenty one (21) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
To return an item, please email customer service at customersupport@myfragranceemporium.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and the return form provided, then mail your return to the following address:
Fragrance Emporium
Attn: Returns
RMA #
__________
Tallahassee, FL32309
United States
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least nine (9) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
EXCEPTIONS
The following items cannot be returned:
ΓùÅ Skincare
ΓùÅ Haircare
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Please Note
ΓùÅ Sale items are FINAL SALE and cannot be returned.
ΓùÅ Shipping cost is non-refundable for undelivered, unclaimed or returned packages, unless we made an error.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
